How long of a wait? - Guild Wars Forums

Derevik Bane · Jul 07, 2010, 06:18 PM // 18:18

Been trying to get into this game for awhile, I somehow forgot my login info and could not get a password reset sent to my email. Most likely because I now use a different email address and do not have access to the old one. So I sent ncsoft a request to reset my password and sent it to me they asked for all of my info cd keys and such, I gave it to them but did not receive and email with a password, that or it was somehow deleted. I resent them the same request stating the problem or mistake and gave them all of my info over again. Its been close to four days with no response...am I out of luck? I know how fishy this must sound to them. (end vent)

I Pwn Brownies · Jul 07, 2010, 08:27 PM // 20:27

Four days? Woop-dee-doo..

I've been waiting two weeks for them to reply to a question of mine. They probably "escalated" your issue.

Here's their macro (if you haven't already received it as an e-mail):

"I am escalating your ticket to our Guild Wars senior staff members to assist you further. Once they have reviewed your question, one of them will contact you as soon as possible."

As soon as possible would have been 11 days ago, not counting weekends. (Apparently they have weekends off.)

EDIT: By the way, additional messages from you on the same issue just brings your ticket/email to the back of the line.

shump · Jul 07, 2010, 09:13 PM // 21:13

I swear that is just an automated message. One of these days im going to send them a question help with math homework and put 2+2 and see what they say. My luck been 5-10 days to solve most problems. But in the case of needing to send them my cd keys to get my master account username i think i waited like 2 weeks.

Derevik Bane · Jul 08, 2010, 02:47 AM // 02:47

Ah damn.. lol that is indeed the message I got.. oh well stupid me forgetting my info guess ill have to wait.

I Pwn Brownies · Jul 09, 2010, 04:10 PM // 16:10

[R e m o v e d]

*Darcy* · Jul 09, 2010, 04:36 PM // 16:36

Try sending and email to [email protected] with LOST PASSWORD in the subject line. Include your account name, access keys and ticket number in the message with a polite mention of how long you have been waiting.

Jul 07, 2010, 06:18 PM // 18:18	#1
Derevik Bane Pre-Searing Cadet Join Date: Jun 2009 Profession: W/	How long of a wait? Been trying to get into this game for awhile, I somehow forgot my login info and could not get a password reset sent to my email. Most likely because I now use a different email address and do not have access to the old one. So I sent ncsoft a request to reset my password and sent it to me they asked for all of my info cd keys and such, I gave it to them but did not receive and email with a password, that or it was somehow deleted. I resent them the same request stating the problem or mistake and gave them all of my info over again. Its been close to four days with no response...am I out of luck? I know how fishy this must sound to them. (end vent)

Jul 07, 2010, 09:13 PM // 21:13	#3
shump Ascalonian Squire Join Date: Nov 2007	I swear that is just an automated message. One of these days im going to send them a question help with math homework and put 2+2 and see what they say. My luck been 5-10 days to solve most problems. But in the case of needing to send them my cd keys to get my master account username i think i waited like 2 weeks. Last edited by shump; Jul 07, 2010 at 09:16 PM // 21:16..

Jul 09, 2010, 04:10 PM // 16:10	#5
I Pwn Brownies Academy Page Join Date: Aug 2006 Location: Insert where I live here Guild: None. Profession: Me/	[R e m o v e d] Last edited by I Pwn Brownies; Dec 07, 2011 at 07:39 AM // 07:39..

Jul 09, 2010, 04:36 PM // 16:36	#6
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Try sending and email to [email protected] with LOST PASSWORD in the subject line. Include your account name, access keys and ticket number in the message with a polite mention of how long you have been waiting. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Jul 07, 2010, 08:27 PM // 20:27	#2
I Pwn Brownies Academy Page Join Date: Aug 2006 Location: Insert where I live here Guild: None. Profession: Me/	Four days? Woop-dee-doo.. I've been waiting two weeks for them to reply to a question of mine. They probably "escalated" your issue. Here's their macro (if you haven't already received it as an e-mail): "I am escalating your ticket to our Guild Wars senior staff members to assist you further. Once they have reviewed your question, one of them will contact you as soon as possible." As soon as possible would have been 11 days ago, not counting weekends. (Apparently they have weekends off.) EDIT: By the way, additional messages from you on the same issue just brings your ticket/email to the back of the line.

Jul 08, 2010, 02:47 AM // 02:47	#4
Derevik Bane Pre-Searing Cadet Join Date: Jun 2009 Profession: W/	Ah damn.. lol that is indeed the message I got.. oh well stupid me forgetting my info guess ill have to wait.